What is Thread? A Beginner's Guide (2024)

Getting Started with Thread
What is Thread? A Beginner's Guide First Time Setup of Thread Workspace Create a Channel for Your Chats!
Thread Training 1: Getting Started with Thread Thread Training 3: Thread AI
Messenger (Customer Chat Apps)
Getting Started with Messenger (Customer Chat App)
What is Messenger? A Beginner's Guide Step 1: Customizing Messenger Step 2: Designing Custom Apps (Teams, Slack, Web, Cloudradial) Deploying Messenger
Customer Training Resources
Slack - Communicating with your customers about Thread Chat Web - Communicating with your customers about Thread Chat Windows Desktop - Communicating with your customers about Thread Chat Microsoft Teams - Communicating with your customers about Thread Chat CloudRadial - Communicating with your customers about Thread Chat
Teams Service App
What is the Teams Service App for Customers? Design a Custom Teams App for Your Customers How to Deploy the Teams Service App How to Roll Out the Teams Service App to Specific Users How to Uninstall the Microsoft Teams Service App
Slack Service App
How to Test the Slack Service App in a Sandbox Environment How to Deploy the Slack Service App to a Customer
Desktop Service App Web Service App
Embedding Messenger in Websites Messenger Portal Auto Authentication
Messenger FAQ
Live Chat vs. Non-Live Chat: What's the Difference? How to Override Messenger Branding and Configuration for a Customer Allow New Contacts to Open Chats in Messenger How to Set Up Support Business Hours in Messenger How to Disable a Client's Messenger Access How Do Customers Use Messenger Chat?
Teams Companion App for Service Teams
Installing the Internal-Facing Companion App for Teams Troubleshooting "You Don't Have Permission" Error in Teams
Slack Companion App for Service Teams
How to Use the Slack Companion App for Service Teams Installing the Internal-Facing Inbox Companion App for Slack
Thread Inbox
Setting Up Inbox What Inbox Channels Should I Create First?
Service Model Use Cases
Setting Up Thread Inbox Based on Your Service Team Structure Guide to Setting Up Thread Inbox for the Pod Service Model Guide to Setting Up Thread Inbox for the Tiered Service Model Guide to Setting Up Thread Inbox for the Triage Team Service Model
Flows
How to Set Up an On-Call Member to Be Assigned Creating a Flow to Send a Holiday Out-of-Office Message
Snippets
Save Time Answering Chats with Snippets How to Create an Email Signature Using Snippets
What is Inbox and How Do I Use It? How to Track Your Time in Inbox Sending Attachments with Inbox Can I Customize the Style of My Messages? What Shortcuts Can I Use in Inbox? Implementing Two-Step Close in Thread Managing Members in Thread Automatically Moving Threads to "In Progress" After the First Reply
Magic AI
AI Auto-Prioritization
How to Enable Magic Prioritization
AI Auto-Categorization
How to Enable Magic Categorization
Integrations
Autotask
How to Setup Autotask Ticketing Integration How to Enable Chat and Timepad Insights in Autotask Setting up an Email Communication Workflow in Autotask
Auvik
Auvik integration
CloudRadial
Embedding CloudRadial in Your Teams App How to Set Up CloudRadial
ConnectWise Automate
How to Setup ConnectWise Automate Integration How to Deploy Messenger for Windows Through Automate via Script
ConnectWise PSA
Thread Pods in ConnectWise PSA
How to use Thread Pods in Manage
How to Enable Thread Pods in ConnectWise PSA How to Setup ConnectWise PSA Ticketing Integration How to Add Permissions Required to Use Agreements/SLAs Display Name on Email Address Does Not Match Email Address on Outgoing Emails
Halo PSA
How to Setup HaloPSA Ticketing Integration Action Mapping Configuration with Thread
IT Glue
How to Setup ITGlue
TimeZest
Integrating TimeZest with Thread
Frequently Asked Questions (FAQ)
Security
What if my organization has IP or domain restrictions? List of Sub-Processors
Billing
Accessing Thread invoice history and billing information Magic AI Billing
How Can I Get Help with Setting Up Thread? How to Manage Your Inbox Notifications Thread Planner: How-To Guides and FAQs How Thread Assigns Members to Dynamic Teams or Slack Channels How Configurations and Assets Work in Messenger Chat How to Setup a SmileBack CSAT Survey Can You Add Custom Filters to Flows? Can I Get a Custom Teams or Slack Support App? How to Submit a Feature Request? Is There a Way to Pull Existing Tickets to a Channel in Inbox? How Do I Upload a Teams App Banner? Can I Disable the "New User" Flow in Messenger Chat? How to Configure and Customize Magic Recap Why Are Tickets Showing Up That Weren't Created via Slack or Teams? Multi-Language and Internationalization Support Access All Tickets in Messenger (formerly "Proactive Messages") How Can We Send Tickets from Multiple Service Boards to Slack or Teams? Which Ticketing Systems Are Supported? Where Can I Find My Thread App ID?
Weekly Service Team Training (Register Here)
Service Team Training
Weekly Office Hours (Register Here)
Register for Our Weekly Live Office Hours!
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  2. ​Getting Started with Thread
  3. What is Thread? A Beginner's Guide

What is Thread? A Beginner's Guide (1) Updated by Kelly Schwarz

Welcome to Thread! Thread allows you to offer chat support to your customers while providing a real-time interface on the backend for your service team. Please watch a short video below for an introduction.

How did we do?

First Time Setup of Thread Workspace

Related Articles

What is Messenger? A Beginner's Guide Thread Training 3: Thread AI
What is Thread? A Beginner's Guide (2024)

FAQs

What is Thread? A Beginner's Guide? ›

Thread is a dating coach in your pocket. We help people find their special person by making them the best version of themselves.

Is Threads a dating site? ›

Thread is a dating coach in your pocket. We help people find their special person by making them the best version of themselves.

What does thread do? ›

A thread also exists as the processing focus of a software program, such as an operating system (OS) or application. In technology, a thread is typically the smallest set or sequence of instructions that a computer can manage and execute; it is the basic unit of processor (CPU) utilization.

What is the difference between Threads and Instagram? ›

Threads is a dedicated messaging app developed by Instagram. It offers a more intimate and focused experience, centered around close friends and private communication. Threads provide a simplified interface, placing an emphasis on direct messaging, status updates, and sharing media with your inner circle.

What is the Threads app used for? ›

Threads is an app from Instagram where you can view and share public conversations. Depending on how you use Threads, you can also post threads, reply to others and follow profiles you're interested in. Threads and replies can include short pieces of text, links, photos, videos or any combination of them.

Is it worth getting the thread app? ›

Threads is meant to be a platform for community and engagement – and that's why people love it so much! So if you're not down to have some conversations, then maybe this is not the place for you.

Is it safe to use the Threads app? ›

Threads is probably as secure as other popular social media platforms. Ultimately, it's up to the users themselves to take appropriate measures and refrain from engaging in risky behavior. It does collect a huge amount of data, however, like virtually all Meta products.

Who is the most followed person on Threads? ›

Neymar Jr

Can you view Threads without an account? ›

People who use Threads without a profile can browse content on Threads, search for accounts, share content via link copying or platform sharing, and report Threads content, but can't create a post or interact with content.

Is thread just Facebook? ›

Threads was built by the Instagram team for sharing with text. In July 2023, Mark Zuckerberg announced the launch of Threads, an app built by the Instagram team for text-based sharing.

Why do people use Threads? ›

“The vision for Threads is to create an option and friendly public space for conversation,” Meta CEO Mark Zuckerberg said in a Threads post following the launch. “We hope to take what Instagram does best and create a new experience around text, ideas, and discussing what's on your mind.”

Does thread show who viewed your profile? ›

Threads does not show you who has viewed your profile. People can also not see when you've viewed their profiles. You can only know who has viewed one of your Threads posts if they like, comment, share, or quote your post. You can make your Threads profile private so it's only visible to your followers.

Is using thread safe? ›

In multi-threaded computer programming, a function is thread-safe when it can be invoked or accessed concurrently by multiple threads without causing unexpected behavior, race conditions, or data corruption.

What is the difference between Twitter and Threads? ›

Audience: Threads is only visible to followers, while Twitter posts are visible to anyone who follows you or searches for your username. Video length: Threads users can post videos that are up to 5 minutes long, while Twitter users can only post videos that are up to 2 minutes and 20 seconds long.

Are people still using Threads? ›

Despite this initial decline after launching, platform activity has rebounded. During Meta's Q1 2024 earnings call, Mark Zuckerberg stated Threads now has more than 150 million monthly active users.

What is Threads com? ›

Threads is a companion app to Instagram, and it uses Instagram to authenticate the user's identity and connect with their network.

Is Threads being discontinued? ›

For people that come straight to the comments – Threads was also what Instagram called a standalone messaging app that they introduced in 2019 and never took off. They shut it down at the end of 2021, which is what this article references.

References

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